- Fast Online Medical Reporting
- Calendar Managed Appointments
- Instant Notifications SMS/Email
- Custom Data Reporting/Exporting
- Live 1-2-1 Video Medicals
- Waiting Room SMS Alerts
- Pre-Visit Questionares
- Simple Billing
Security & Compliance
- HIPAA Compliant Hosted Environment
- GDPR Compliant Servers
- SSL/TLS Certificates Layer Security
- Online and Telephone Support
- 24/7 Server Hardware Monitoring
Insurance Claim Medicals
Medical reports are critical to personal injury claims against Insurers. A clear and complete report is fundamental to the accurate setting of a reserve against a case. An early medical report can also enable a direct settlement of a claim.
However, the industry suffers from slow turnaround of incomplete and inconsistent reports. In addition, the admin time required of Case Handlers is very considerable.
My Live Medical improves the way Insurers manage medical reports, delivering a quicker turnaround and a more complete and consistent report. This allows you to feel more confident in your reserves, settle more cases directly and free up valuable admin time.
Accurate Reserve Setting
Incomplete and inconsistent medical reports lead to Case Handlers setting reserves with less confidence. Too low and the company’s solvency is at risk; too high and your premiums become uncompetitive and you can lose market share. Setting reserves accurately is critical – and depends on complete and consistent information being captured in the medical report. Our platform delivers this.
Reports completed online
Where many medical professionals complete their report in pen on paper, scan the doc and fax or post it back, our system enables the medical professional to complete it online and send it back in real time. So, you get it back quicker.
Commissioning a Report
Don’t have your staff chasing claimants, doctors and solicitors - making calls back and forth. Instead, they can just enter the basic case details and our system will do the rest. Your team will be notified every time there is a change in status of the report.
Lower Claim Settlements
Human nature dictates that the longer a person is injured, the more they believe they should be compensated for that injury. My Live Medical cuts costs by delivering quicker turnaround of medical reports. This allows you to make a direct settlement offer earlier, generally at a lower amount.
It also allows you to settle more cases without recourse to PIAB, thereby saving you PIAB fees and having to place funds in reserve against the case..
My Live Medical frees up a lot of admin time that your claims team is currently spends managing medical reports. By reducing that, our system saves you cost and frees up time to spend on more productive areas.
My Live Medical reduces ‘no shows’, saving you money that is otherwise completely wasted.
The injured party is better informed when the medical report is handled through My Live Medical, resulting in better customer experience and better word of mouth about your company
‘If you can’t measure it, you can’t manage it’.
My Live Medical delivers management reports that will enable you to achieve improved performance in this area.
Data Protection and Privacy
My Live Medical is HIPAA compliant, meaning that it conforms to the world’s highest standard for the protection of sensitive personal health data. HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed. Our processes are a lot safer than paper lying around an office or scans, emails and faxes that can be hacked. Talk to us to find out more.
Does this sound like it might be an improvement on your existing arrangements?
If so, drop us a line at firstname.lastname@example.org and we’ll be in touch.